FR8 India Private Limited ("FR8", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.fr8.in and the FR8 mobile application (collectively, the "Service").
Information We Collect
We collect information you provide directly, such as your name, phone number, email address, business details, vehicle registration information, and bank account details (for Truck Owners). We also collect information automatically when you use the Service, including device identifiers, IP addresses, location data, and usage logs.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Process bookings, payments, and deliveries
- Verify your identity and complete KYC requirements
- Send you transactional notifications, updates, and promotional communications
- Resolve disputes and enforce our Terms and Conditions
- Comply with applicable laws and regulations
Sharing of Information
We do not sell your personal information. We may share your information with:
- Service partners — Truck Owners, Customers, and logistics partners involved in fulfilling your bookings
- Payment processors — to process transactions securely
- Legal and regulatory authorities — when required by law or to protect our rights
- Service providers — third parties that assist us in operating the Service, subject to confidentiality obligations
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@fr8.in. We will respond to your request in accordance with applicable law.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
Children's Privacy
The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website. Continued use of the Service after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
FR8 India Private Limited
HIG 1033, 6th Main Rd, Mogappair Eri Scheme,
Mogappair West, Chennai – 600037, Tamil Nadu, India
Email: support@fr8.in